Last Updated: 16 August 2026
At Go Hire It, we aim to provide reliable trucks, utes, trailers, excavators and other hire equipment with a straightforward booking and return process.
This Refund and Returns Policy explains how cancellations, refunds, equipment returns, late returns and related matters are handled when you book or hire equipment from Go Hire It.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.
1. Booking Cancellations
We understand that plans can change. If you need to cancel or change your booking, please contact Go Hire It as soon as possible.
Whether a refund, credit or rescheduling option is available may depend on:
- How much notice you provide
- The scheduled hire date
- Whether the equipment has already been prepared or dispatched
- Any delivery or other costs already incurred
- The circumstances of the cancellation
Please contact us promptly if you need to make changes to an existing booking.
2. Change of Mind
A refund is not automatically available simply because you change your mind, no longer require the equipment or fail to use equipment during your booked hire period.
Where possible, we may offer an alternative booking date or credit at our discretion, subject to equipment availability and the circumstances of the booking.
3. Cancellation by Go Hire It
In rare circumstances, Go Hire It may need to cancel or modify a booking because of equipment failure, safety concerns, unexpected damage, availability issues or circumstances outside our reasonable control.
If we cannot provide the equipment you booked, we may offer:
- Suitable replacement equipment where available
- Rescheduling to another available date
- A credit toward a future booking
- A refund of the applicable amount paid for equipment or services we are unable to provide
We will endeavour to contact you as soon as reasonably possible if this occurs.
4. Equipment Returns
All hired vehicles and equipment must be returned:
- By the agreed return date and time
- To the agreed return location
- In reasonably clean condition
- With all supplied accessories and equipment
- In accordance with the applicable hire agreement
- In substantially the same condition as supplied, allowing for reasonable wear and tear
Customers should inspect the equipment at the beginning of the hire and notify us promptly of any existing damage or issues.
5. Late Returns
Equipment returned after the agreed return time may incur additional hire charges.
If you believe you will be late returning equipment, please contact Go Hire It as soon as possible.
Extensions are subject to availability and must be approved by us. Keeping equipment beyond the agreed hire period does not automatically extend your booking.
6. Early Returns
If you return equipment earlier than the scheduled end of your hire period, you will not necessarily be entitled to a refund for unused hire time.
Any refund or credit for an early return will be considered in accordance with the applicable booking terms and circumstances.
7. Equipment Condition
You are responsible for taking reasonable care of hired equipment while it is in your possession or control.
Equipment should not be intentionally damaged, misused, overloaded, operated unsafely or used for purposes outside its intended use.
You must notify Go Hire It as soon as reasonably possible if equipment:
- Is damaged
- Develops a fault
- Is involved in an accident
- Is lost or stolen
- Becomes unsafe to operate
Do not continue operating equipment if doing so may be unsafe or cause further damage.
8. Damage, Loss and Cleaning Charges
Additional charges may apply where equipment is returned with damage beyond reasonable wear and tear, missing components, excessive dirt or contamination, or other issues resulting from misuse or failure to comply with the hire conditions.
Depending on the circumstances, charges may include reasonable costs associated with:
- Repairs
- Replacement parts
- Missing equipment or accessories
- Excessive cleaning
- Recovery or towing
- Loss or theft
- Other losses permitted under the applicable hire agreement and Australian law
Any applicable liability will also be subject to the terms of your hire agreement.
9. Security Deposits and Bonds
Certain equipment or vehicle bookings may require a security deposit or bond.
Where applicable, the bond may be held until the equipment has been returned and inspected.
Subject to the hire agreement, amounts may be deducted from a bond for matters such as:
- Damage
- Missing equipment
- Late return charges
- Excessive cleaning
- Unpaid hire charges
- Other authorised charges associated with the hire
Any remaining refundable balance will be processed after the return and inspection process is completed.
The time it takes for funds to appear in your account may depend on your bank or payment provider.
10. Faulty or Unavailable Equipment
If equipment develops a fault during your hire, please stop using it if continued use could be unsafe and contact Go Hire It as soon as possible.
We will assess the circumstances and, where appropriate, may arrange a repair, replacement, credit, refund or another suitable remedy.
Your rights regarding faulty goods or services may also be protected by the Australian Consumer Law.
11. Delivery and Pickup Charges
Where delivery or collection services have been booked, related charges may not be refundable if the service has already been performed or costs have already been reasonably incurred.
Additional charges may apply where unsuccessful delivery or collection results from incorrect information, inaccessible premises, customer absence or other circumstances attributable to the customer.
12. Refund Processing
Where a refund is approved, we will generally process it using the original payment method where reasonably possible.
Processing times vary between banks and payment providers. Once a refund has been processed by Go Hire It, we cannot control how quickly your financial institution makes the funds available.
13. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.
Nothing in this Refund and Returns Policy is intended to limit any consumer guarantee, right or remedy that cannot lawfully be excluded.
14. Contact Us
If you need to cancel or change a booking, request a refund, report an equipment issue or discuss a return, please contact us.
Go Hire It
Jimboomba, Queensland, Australia
Phone: 0422 031 484
Website: gohireit.com.au
Please provide your name, booking details and a brief explanation of your request so we can assist you as quickly as possible.