Last Updated: 16 August 2026

Go Hire It respects your privacy and is committed to protecting the personal information you provide when using our website, making an enquiry, booking equipment or using our hire services.

This Privacy Policy explains how Go Hire It (“Go Hire It”, “we”, “us” or “our”) may collect, use, store and disclose personal information when you visit our website, gohireit.com.au, or use our services.

1. Information We May Collect

Depending on how you interact with Go Hire It, we may collect information including:

• Your name

• Email address

• Phone number

• Billing or residential address

• Booking and hire details

• Pickup and delivery information

• Driver licence or identification information where required for a hire

• Information about the equipment or vehicle you wish to hire

• Communications and enquiries you send to us

• Payment and transaction information

• Website usage and technical information such as your IP address, browser type and device information

• Any other information you voluntarily provide to us

We only seek to collect information reasonably necessary to provide our services, manage bookings, communicate with customers and operate our business.

2. How We Collect Personal Information

We may collect personal information when you:

• Make an online booking

• Request a quote

• Contact us by phone, email or through our website

• Hire a truck, ute, trailer, excavator or other equipment

• Create or manage a booking

• Arrange pickup or delivery

• Make a payment

• Submit a review or provide feedback

• Interact with our website

• Communicate with us through social media or other online platforms

Information may also be collected automatically through cookies and similar website technologies.

3. How We Use Your Information

We may use personal information to:

• Process and manage equipment hire bookings

• Confirm equipment availability

• Arrange equipment pickup or delivery

• Verify customer or driver information where necessary

• Process payments and transactions

• Communicate with you about your booking

• Respond to enquiries and requests

• Provide customer support

• Maintain and improve our website and services

• Keep appropriate business and transaction records

• Prevent fraud, misuse or unauthorised transactions

• Comply with applicable legal and regulatory requirements

Where permitted, we may also use your contact information to provide relevant updates or promotional communications. You can request to stop receiving marketing communications at any time.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method used, payment providers may collect and process information necessary to complete your transaction.

Go Hire It does not necessarily store complete credit or debit card details on its own systems when payments are processed securely by a third-party payment provider.

We recommend reviewing the privacy policies of any payment provider used during checkout for information about how they handle your data.

5. Driver Licence and Identification Information

Certain vehicle or equipment hires may require us to verify your identity, age, licence eligibility or other information before releasing equipment.

Where identification information is collected, we will use it for purposes related to the hire transaction, verification, security, legal obligations, dispute management and protection of our equipment and business.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use the site.

Cookies may help us:

• Remember website preferences

• Improve website performance

• Understand visitor behaviour

• Measure website traffic

• Improve our marketing

• Maintain website security and functionality

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.

7. Google and Third-Party Services

Our website may use services provided by Google or other third parties, including services such as maps, analytics, reviews or other website functionality.

These third parties may collect information in accordance with their own privacy policies.

We encourage you to review the privacy policies of third-party services if you would like more information about their data practices.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These parties may include:

• Payment processors

• Website and hosting providers

• IT and technical service providers

• Delivery or logistics providers

• Professional advisers

• Insurance providers where applicable

• Government, regulatory or law enforcement authorities where legally required

We do not sell your personal information to third parties.

9. Data Security

Go Hire It takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their account information, passwords and devices.

10. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction records, resolving disputes and satisfying legal, accounting or regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

11. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing certain requests.

12. Third-Party Links

Our website may contain links to external websites or services.

Go Hire It is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

13. Children’s Privacy

Our hire services are intended for adults who are legally able to enter into hire agreements.

We do not knowingly seek to collect personal information from children for the purpose of entering into equipment or vehicle hire agreements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices or applicable requirements.

The latest version will be published on this page with an updated revision date.

15. Contact Go Hire It

If you have questions about this Privacy Policy, the personal information we hold, or how we handle your information, please contact us.

Go Hire It
Jimboomba, Queensland, Australia
Phone: 0422 031 484
Website: gohireit.com.au

If you have a privacy concern, please contact us so we can review and respond to your enquiry.